(1) The procedure relating to the settlement of a dispute through mediation shall be as
prescribed by the parties.
(2) In case, parties agree to settle a dispute through mediation by following Rules or procedure framed by an agency which offers mediation service, such dispute shall be settled through mediation by following such Rules or procedure.
(3) While making settlement of a dispute as so ordered by the adjudicating body, the dispute shall be settled through mediation as per the procedure made or ordered by the adjudicating body, if any.
(4) In the absence of the procedure or Rules pursuant to Subsections (1), (2) or (3), the mediator shall specify an appropriate procedure by considering the nature of the dispute and the desire of the
parties to settle the dispute promptly, and the dispute shall be settled accordingly.
(5) While fixing procedure pursuant to Sub-section (4) it shall be, inter alia, set out the following procedure:
(a) To produce own claim and reply by the parties before the mediator.
(b) To hold separate or joint meeting with the parties.
(c) To seek any information or evidence or document from the parties.
(d) To provide access to the information, evidence or document sought pursuant to Clause (c) to the other party.
(e) To seek alternative grounds for mediation from parties for resolving the dispute
(6) Notwithstanding anything contained elsewhere in this Section, the Board may frame and promulgate a model procedure for resolving the dispute.